Accessible Client Services

For Canadian Mental Health Association (CMHA) Champlain East, treating all people with respect is a key guiding principle. We are committed to eliminating differences in health status between groups, and creating a diverse and inclusive environment. Our policies are intended to ensure that all members of the CMHA Champlain East community understand the benefits of achieving accessibility for people with disabilities, and know the rights and responsibilities of employees, volunteers, students, clients and visitors with regard to accessibility and client service. 

Table of Content

• Providing Services to People with Disabilities
• How to Use a TTY and The Telephone Relay Service
• Use of Assistive Devices
• Use of Service Animals and Support Persons
• Notice of Disruptions in Service Procedure
• Consumer Feedback Form
• Notice of Temporary Disruption
• Accessibility for Ontarians with Disabilities Act, 2005