Use of Assistive Devices

Inventory of Assistive Devices

• Cornwall
• Starbright Peer Resource Centre
• Hawksbury
• Oasis Peer Resource Centre
• Casselman
• Horizon Peer Resource Centre
• Alexandria
• Rockland
• Morrisburg

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services. 

We will also ensure that staff knows how to use the following assistive devices available on our premises for customers: automatic door openers, ramps, handrails.

1.    Permit use of personal assistive devices consistent with principles

We will use reasonable efforts to ensure clients, consumers and visitors with disabilities who use assistive devices are treated with dignity, independence, integration of services and equality of opportunity allowing clients, consumers and people with disabilities who use our services or visit our premises to use their personal assistive devices

2.    Provide information about available assistive devices

We will inform our clients, consumers and visitors with disabilities about the personal assistive devices available for their use on our premises.  We will do this by keeping an updated inventory of assistive devices available for use by clients, consumers and visitors and making that information available to them in accessible formats and locations striving to expand our inventory of assistive devices when making budgeting and purchasing decisions. 

Alternative Ways – Means ways of helping clients, consumers or visitors with disabilities access our premises or services when they are unable to use their own assistive devices.  Alternative ways must consider the principles defined in this procedure.

Examples of alternative ways are:

• a staff person providing assistance when a personal assistive device cannot be used
• a staff person helping clients use accessibility software installed on our computers when their software is not compatible with ours
• writing information clearly and simply if electrical equipment causes static in a person’s hearing aid
• asking how best to assist the person

Assistive Device – May be devices that people bring with them, such as white canes, walkers, vision aids such as monocular, binocular or magnifiers, or oxygen tanks.  Assistive devices that an organization might provide include: assistive software for people with visual, hearing or mobility impairments, wheelchairs or Bell Relay Service or assistance from a staff person.

Disability – As described in the Accessibility for Ontarians with Disabilities Act, 2005.

This procedure does not cover devices that are used by people without disabilities or devices that are not related to disability.  This procedure does not supersede health and safety laws or regulations.

This procedure is based on the following document:

•  Ontario Regulation 429/07: Accessibility Standards for Customer Service
  

Accessible Services - Inventory of Assistive Devices

As of September 1, 2011, CMHA-Champlain East has the following Assistive Devices at these Branch locations:

In Cornwall: 

Main Branch Office with Reception and private meeting rooms

Reception Hours:  Monday – Friday, 8:30am to 4:30pm

Address: 329 Pitt Street, Cornwall, Ontario
Telephone Numbers:  Main:  613-938-5845  Toll free:  1-800-493-8271
Fax: 613-936-2323
Email: office@cmha-east.on.ca

Assistive devices: 

• Automatic door openers, wheelchair accessible entrance, handrails in washroom.

Potential difficulties:

• Reception is accessed from Pitt Street, with metered parking available on Pitt Street. 
• Hallway to reception is approximately 110 feet long. 
• Reception area can, at times be busy and noisy. 
• Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

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Starbright Peer Resource Centre

Hours of Operation:  Monday – Friday, 9:00am to 6:00pm
                                              Saturday 9:00am to 4:00pm

Address:  343 Pitt Street, Cornwall, Ontario
Telephone Number: 613-938-5408
Fax: 613-936-2323
Email: office@cmha-east.on.ca

Assistive devices: 

• Automatic door openers, wheelchair accessible entrance, and handrails in washroom.

Potential difficulties: 

• The Centre is accessed from the parking lot to the east and south with free parking available. 
• The Centre can, at times be busy and noisy. 
• Please call the Centre to discuss your accessibility requirements.

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In Hawkesbury:

Satellite Office with Reception and private meeting rooms

Reception Hours:  Monday – Friday, 8:30am to 4:30pm

Address: 444 McGill Street, Hawkesbury, Ontario
Telephone Numbers:  Main:  613-632-4924  Toll free:  1-800-493-8271
Fax: 613-632-6522
Email: office@cmha-east.on.ca

Assistive devices: 

• Automatic door openers, wheelchair accessible entrance, handrails in washroom.

Potential difficulties:

• Reception is accessed from the parking lot behind the building with free parking available. 
• Reception window is to the right upon entry to the building with reception area straight ahead. 
• Reception area can, at times be busy and noisy. 
• Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

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Oasis Peer Resource Centre:

Hours of Operation:  Tuesday – Friday  9:30am to 4:00pm

Address:  21 Nelson Street, Hawkesbury, Ontario
Telephone Number: 613-632-6463
Fax: 613-632-6463
Email: office@cmha-east.on.ca

Assistive devices: 

• Handrails in washroom.

Potential difficulties: 

• The Centre is accessed from the parking lot to the south with free parking available. 
• There is no automatic door or ramp so some assistance would be required to access with a wheelchair. 
• The Centre can, at times be busy and noisy. 
• Please call the Centre to discuss your accessibility requirements.

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In Casselman:

Satellite Office with private meeting room

Office Hours: Monday – Friday, 8:30am to 4:30pm by appointment only.

Address: 663 Principale, Casselman, Ontario
Telephone Number:  1-800-493-8271 
Fax: 613-764-0654
Email: office@cmha-east.on.ca

Assistive devices: 

• Handrails in washroom.

Potential difficulties:

• Office is accessed from the parking lot in front of the building with free parking available. 
• There is no automatic door but a portable ramp is available to improve access. 
• Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

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Horizon Peer Resource Centre

Hours of Operation:  

Tuesday 10:30am to 4:00pm, Wednesday and Thursday – 9:30am to 4:00pm, Friday 10h30-4pm

Address:  721 Principale, Casselman, Ontario
Telephone Number: 613-764-2055
Fax: 613-764-2055
Email: office@cmha-east.on.ca

Assistive devices: 

• Ramp, handrails in washroom.

Potential difficulties: 

• The Centre is accessed from the street with limited free parking available. 
• Additional free parking is available in the parking lot across the street. 
• There is no automatic door but a wheelchair accessible ramp is available. 
• The Centre can, at times be busy and noisy. 
• There are handrails in one washroom but it its small and may be difficult to maneuver.
• Please call the Centre to discuss your accessibility requirements.

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In Alexandria:

Satellite Office with private meeting room

Office Hours: Monday – Friday, 8:30am to 4:30pm by appointment only.

Address: 55 Main Street, Alexandria, Ontario
Telephone Number:  1-800-493-8271 
Fax: 613-525-4077
Email: office@cmha-east.on.ca

Assistive devices: 

• Handrails in washroom.

Potential difficulties:

• Office is accessed from the parking south of the office with free parking available. 
• There is no ramp or automatic door available but the office may be accessed with assistance. 
• Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

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In Rockland:

Satellite Office with private meeting room

Office Hours: Monday – Friday, 8:30am to 4:30pm by appointment only.

Address: 2475 Laurier Street, Rockland, Ontario
Telephone Number:  1-800-493-8271 
Fax: 613-446-0537
Email: office@cmha-east.on.ca

Assistive devices: 

• Handrails in washroom (to be installed).

Potential difficulties:

• Office is accessed from the parking lot in front of the building with limited free parking available. 
• There is no automatic door but the building may be accessed with some assistance. 
• Once inside there is an elevator which can be used to access basement office. 
• Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

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In Morrisburg:

Satellite Office with private meeting room

Office Hours: Monday – Friday, 8:30am to 4:30pm by appointment only.

Address: 103 Main Street, Morrisburg, Ontario
Telephone Number:  1-800-493-8271 
Fax: 613-543-2442
Email: office@cmha-east.on.ca

Assistive devices: 

• None

Potential difficulties:

• Office is accessed via north-south promenade from the parking lot north of mall with free parking available. 
• There is no automatic door or ramp but the office may be accessed with assistance. 
• Meeting room is small and there is no handicap access washroom available. 
• Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.
  

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