Notice of Disruption in Service Procedures

1. Inventory of devices in current facilities for people with disabilities.

  2.    Explore alternative means 

•   in some cases, services may be provided at an alternative location, example – coffee shop or in client home.

  3.    Establish notice procedures for disruptions

                   – in the event of service disruption, notices shall be communicated as follows:

• at public entrance to affected location
• message left on answering machine in Cornwall and Hawkesbury
• posted to website

  4.    Determine responsibilities – notice in item (3) above shall be communicated as follows:

• as directed by Operations Manager or designate, via admin staff to affected site to be posted by onsite staff
• as directed by Operations Manager or designate, via admin staff

  5.    Ensure notice conforms to standard – notice shall include the following:

• includes reasons for the disruption
• anticipated duration for the disruption
• is provided as soon as possible when unplanned
• is provided well in advance when planned
• is posted as indicated in item (3) above
• directs clients to alternative ways to access service

For further information click on this link Notice of Temporary Disruption