The Canadian Mental Health Association - Champlain East is a community-based agency dedicated to providing community support services to persons living with a mental illness and concurrent disorders.  Our Branch has been designated under the French Language Services Act since 1991 and as such, is committed to providing services in both official languages (French and English).

All applicants must be fully vaccinated against COVID-19 in order to be considered for a position with CMHA Champlain East, unless they have an exemption on a medical ground. Upon hiring, proof of vaccination or exemption will be required. 

Information Technology Support Technician

PURPOSE OF THE POSITION:   Provide administrative support, to information systems activities and functions, and to end-users

ACCOUNTABILITY:                       Manager of Information Technology / Privacy and Security Officer

QUALIFICATIONS:

 Requirements:

• Two-year college diploma in Information Technology or industry certification.

• 2 years of employment experience in a relevant field including experience in not-for-profit setting is preferred
• Well organized and able to work independently and as part of a team
• Possess a valid driver’s license and have access to a vehicle
• Ability to work flexible hours (some evening and weekend hours may be required)

Language:

• Proficiency in both official languages would be considered an asset.

Skills, Knowledge and Abilities:

• Demonstrated organization, planning & coordination skills
• Ability to deal tactfully with a diverse group of people internally and externally
• Proficiency in Microsoft Office programs, such as Outlook, Word, Excel and PowerPoint
• Programing experience in PHP, Laravel framework and Java Script for WebForms programming.
• Experience with:
  • virtual technologies (VMware/Hyper-V)
  • terminal services and remote desktop servers
  • Windows servers 2012, 2016, and 2019, SQL servers, Office 365
  • Fortinet, firewall security fabric
• Demonstrate initiative when appropriate and is willing to learn new skills
• Excellent problem-solving and decision making skills

RESPONSIBILITIES OF THE POSITION:         

• Develop, monitor and support virtual servers and workstations
• Inventory all devices
• Analyze overall Internet usage
• Create, maintain, and monitor backup of agency servers and agency data
• Ensure security and integrity of data, data systems, and data network across the entire organization
• Perform required updates and patches on hardware and software
• Provide end-user training, support, and IT orientation as required
• Review and maintain updated inventory of all systems
• Plan, test, and distribute all standard software fixes on all systems connected to the network
• Track restrict and control software to CMHA owned devices only
• Provide timely and informative reports as directed and requested by the Manager
• Enter and collect data relevant for program evaluation
• Participate in program development, improvement activities, and staff meetings
• Perform other related duties as assigned by the Manager