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The Canadian Mental Health Association - Champlain East is a community-based agency dedicated to providing community support services to persons living with a mental illness and concurrent disorders.  Our Branch has been designated under the French Language Services Act since 1991 and as such, is committed to providing services in both official languages (French and English).


All applicants must be fully vaccinated against COVID-19 in order to be considered for a position with CMHA Champlain East, unless they have an exemption on a medical ground. Upon hiring, proof of vaccination or exemption will be required. 


Job Description


POSITION TITLE:                             Intensive Case Manager


PURPOSE OF THE POSITION:     To provide community support services to persons with a severe and/or persistent mental illness or concurrent disorder, with the goal of independent living, community integration and the least reliance on the formal mental health system.  The service is individualized and portable.


The Intensive Case Manager (ICM) is responsive to the clients’ multiple and changing needs, and plays a pivotal role in coordinating required services from across the mental health system as well as other service systems. The ICM fulfils a vital function for the clients by working with them to realize their personal recovery goals.


ACCOUNTABILITY:                        Manager of Programs




  • University degree in the Social Science/Health field.
  • Two years’ experience providing case management support to individuals with severe and persistent mental illness or concurrent disorders.
  • Equivalent combination of education and experience may be considered.

Skills, Knowledge and Abilities

  • Awareness of local community resources
  • Demonstrated abilities in working with minimum supervision, working alone and as part of a team
  • Demonstrated organizational skills
  • Experience working with individuals dealing with the criminal justice system, hoarding disorders and/or requiring housing support, an asset.


  • Advanced language skills in French and English are required for this position as per the Branch’s French language Designation Plan.




  • Develop individualized Assessment and Plan of Action.    
  • Provide service in both individual and group format.
  • Provide community based support services as required.
  • Link client to appropriate community services and supports.
  • Coordinate client services through collaboration with other agencies.
  • Monitor, record and evaluate the achievement of client goals.
  • Collect data relevant for program evaluation.
  • Work flexible hours to meet the needs of the client (evening and weekend hours required)


  • Participate in program development, improvement activities, and staff meetings.
  • Participate in professional development.
  • Identify gaps and needed modifications in services and bring these to the attention of your immediate supervisor.
  • Works in programs of the Branch, and can be transferred from one program to another as the needs arise and/or the Branch sees fit.
  • Perform other related duties as assigned by the Executive Director or designate.

Intensive Case Manager

in Cornwall
Start date: 01.07.2022
Terms of reference

Start date is flexible depending on availability.

35 hours/week - 12 month contract.



To apply please click on “Open application form” below and submit your application. If you have any difficulties please contact us at 613-933-5845 and we will be happy to help.


We thank all applicants for their interest, however only those being considered for the position

will be contacted. The Branch is an Equal Opportunity Employer.  Accommodation will be

provided in all parts of the hiring process as required. Applicants need to make their needs

known in advance.

Open application form



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