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The Canadian Mental Health Association - Champlain East is a community-based agency dedicated to providing community support services to persons living with a mental illness and concurrent disorders.  Our Branch has been designated under the French Language Services Act since 1991 and as such, is committed to providing services in both official languages (French and English).


All applicants must be fully vaccinated against COVID-19 in order to be considered for a position with CMHA Champlain East, unless they have an exemption on a medical ground. Upon hiring, proof of vaccination or exemption will be required. 


Job Description


POSITION TITLE:                  Manager of Mental Health Promotion and Volunteers

REPORTING TO:                  Executive Director



  • University Degree in one of the Social Services, College Diploma/B.A. in Marketing/Education or a certificate in Fundraising Management, Volunteer Management combined with three years of direct experience in a non-profit, management position, or equivalent combination of education and experience
  • Experience in project management, fundraising planning and managing volunteer resources
  • Demonstrated leadership with successful marketing and communication plans and strategies
  • Extensive knowledge and understanding of the mental health and addictions
  • Familiarity with Recovery Philosophy and awareness of needs of diverse communities is an asset
  • Knowledge of the social services and/or health field, including local resources
  • Well organized and able to work independently and as part of a team



  • Proficiency in both official languages is a requirement as per the Branch’s French Language Designation Plan


Skills, Knowledge and Abilities

  • Ability to organize time and prioritize tasks to achieve objectives, demonstrating organization, planning & coordination skills
  • Comfort level with public speaking
  • Ability to deal tactfully with a diverse group of people internally and externally
  • Ability to motivate, influence and maintain partnerships with a wide range of stakeholders, including donors, community groups, corporate and government leaders
  • Proficiency in Microsoft Office programs, such as Outlook, Word, Excel and PowerPoint
  • Demonstrates initiative when appropriate and is willing to learn new skills
  • Demonstrated ability to observe boundaries, engage in appropriate emotional regulation, refrain from dual relationship with clients / volunteers
  • Engage in reasonable self-care strategies that incorporate balancing work/life responsibilities
  • Excellent problem-solving and decision making skills





  • Interface with community organizations, the media and other stakeholders to promote the agency and develop a positive relationship with the community and participates in community meetings as required.
  • Responsible for adherence to the program budgets and make budget recommendations to the Executive Director.

Public Information and Promotion

  • Oversee and coordinate all aspects of the Branch’s website and social media platforms while adhering to existing policies
  • Oversee and approve mental health promotion materials, workshops and presentations
  • Oversee, approve, and as required, act as the spoke person for promotional campaigns conducted throughout the year

Community Relations and Advocacy

  • Positively represent the agency in inter-agency initiatives through committees and informal networking with community partners

Administrative Responsibilities

  • Provide timely and informative reports as directed and requested by the Executive Director or designate
  • Enter and collect data relevant for program evaluation.


  • Research, develop and submit funding applications to support Branch programs
  • Monitor and evaluate fundraising activities to ensure that the fundraising goals are being achieved; monitor trends in the community and adapt fundraising strategies as necessary; monitor expenses and analyze budget reports on fund development and recommend changes as necessary
  • Prepare regular funding proposals and evaluation reports on progress, budgets, as prescribed by funding sources

 Volunteer Management:

  • Develop a budget and assess available resources for the volunteer program activities
  • Conduct continuous evaluation of the programs and services delivered by the volunteer and implement corrections when necessary
  • Develop and implement effective strategies to recruit volunteers
  • Develop and maintain a process to review applications, check references and interview potential individual volunteers and assess interests/skills of volunteers and match with appropriate activities
  • Manage comprehensive orientation process and training for new volunteers
  • Train staff to work effectively with volunteers on each program and resolve any conflict or misunderstanding without bias
  • Enlighten and clarify staff and volunteers on their roles and responsibilities in alignment with the goal or objectives of the organization
  • Ensure that volunteers and staff are well supervised and regular meetings are scheduled
  • Research and draft volunteer policies and procedures, including risk assessments
  • Maintain an up-to-date database and use this information to monitor and evaluate activities; and prepare reports as requested 
  • Work closely with all program and department managers to ensure that volunteer positions are sufficiently filled to meet program needs
  • Plan and execute volunteer appreciation activities
  • Develop and administer annual volunteer satisfaction survey; compile and report results to Executive Director
  • Ensure that the welfare of volunteers is high, and perform any other administrative activities


Supervision of Direct Reports

  • Supervise and evaluate Mental Health Promoters and program volunteers
  • As a resource, facilitate change management and consults for increased organizational effectiveness
  • In conjunction with Human Resources, make recommendations and reports to the Executive Director relative to matters of hiring, non-disciplinary corrective actions and disciplinary actions with direct reports
  • Make recommendations to Human Resources to begin disciplinary actions on direct reports



  • Maintain Agency’s values, vision and mission by ensuring that clients’ rights are respected and that all programs and activities meet legislative requirements, policies and procedures, funding body criteria, and professional and Branch standards.
  • Work in a manner that: 
    • meets all Health and Safety requirements to ensure a healthy and safe workplace;
    • complies with the Agency’s policies and procedures; and
  • Work in a manner that promotes and maintains the reputation of the Branch and minimizes risk of harm and/or liability to the Branch
  • Participate in program development, improvement activities, and staff meetings
  • Participate in professional development
  • Identify gaps and needed modifications in services and bring these to the attention of the Executive Director or designate
  • As part of the Leadership team, inter-departmental coverage is expected from time to time
  • Perform other related duties as assigned by the Executive Director or designate


  • Possess a valid Canadian driver’s license, access to a vehicle and minimum of $1,000,000.00 third party liability insurance
  • Ability to work flexible hours to meet the needs of the Branch
  • Work at a desk using a computer for administrative and clerical work
  • Moderate lifting of heavy items
  • Required to travel to other sites and organizations within Champlain East




This Job Description indicates the general nature and level of work expected.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent.  Incumbent may be asked to perform other duties as required.


Manager of Mental Health Promotion and Volunteers

in Based out of the Cornwall and Hawkesbury offices
Full Time
Start date: 01.06.2022
Terms of reference

Start date is flexible depending on availability.

Permanent Full-time Position



To apply please click on “Open application form” below and submit your application. If you have any difficulties please contact us at 613-933-5845 and we will be happy to help.


We thank all applicants for their interest, however only those being considered for the position

will be contacted. The Branch is an Equal Opportunity Employer.  Accommodation will be

provided in all parts of the hiring process as required. Applicants need to make their needs

known in advance.

Open application form



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